Have a read and watch of the 3 Videos below and if you still need help just call me 07768292352

EstherMarie All Compacts1st Video shows all the compacts. Check to see what refill size you need. 
EstherMarie Gloss Compacts2nd Video shows the glossy compacts. If you have a glossy compact, you can pop your refill straight in.
EstherMarie Matt Compacts3rd Video shows the matt compacts. If you have a matt compact, then you need to remove the metal foundation pan from the plastic outer. To do this, push out using a pen from the hole at the back. If it is not easy to remove, then warm the refill on the radiator to help it release. Do not use over force.